Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
About us
Absolutely! We know our prizes may seem too good to be true, but we are a UK based company. Our business is built on trust and our customers – we’re completely transparent, so should you have any questions, don’t hesitate to ask!
We are based in the U.K.
If you need to swap an item
Prizes and competitions
How many tickets can I buy for a draw?
Each draw has a different amount of tickets that can be purchased, head over to our live prizes page to enter!
How long will it take to receive my prize?
We will deliver each prize within 7 days. We will contact you to arrange the date.
What if the competition hasn’t sold out when the timer ends?
If the competition has not sold out, extra time will be added. We will do this a maximum of 3 times before we announce a winner and offer a cash prize.
Are the winners chosen at random?
Yes, we guarantee all winners are chosen completely at random. We use the Google Random Number Generator and all draws are filmed live.
How do I receive customer support?
Feel free to contact us if you have any further questions
We purchase prizes directly from reputable high street retail outlets, where we can, we also purchase from local retailers. All prizes will be delivered with all original packaging and authentic paperwork where applicable.